Shipping Policy

Last Updated: June 2026

Welcome to AuroDxB. We are committed to delivering premium car accessories and automotive products across the United Arab Emirates (UAE) in a timely and reliable manner. Please read our Shipping Policy carefully to understand how we process, ship, and deliver your orders.

Order Processing

All orders placed on AuroDxB are processed within 2–3 business days after payment confirmation. Orders are processed during regular business days, excluding weekends and public holidays in the UAE.

Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking information.

Shipping Coverage

AuroDxB currently ships exclusively within the United Arab Emirates (UAE).

We do not offer international shipping at this time.

Shipping Method

We partner with trusted logistics providers, including Zambeel, to ensure secure and efficient delivery of your orders.

Delivery Time

Estimated delivery times are as follows:

  • Order Processing: 2–3 Business Days
  • Delivery Time: 4–5 Business Days
  • Total Estimated Delivery Time: 6–8 Business Days

Please note that delivery times are estimates and may vary due to factors such as weather conditions, public holidays, courier delays, or unforeseen circumstances.

Shipping Charges

AuroDxB offers shipping within the UAE at a flat-rate shipping fee, which will be displayed during checkout before payment is completed.

Shipping charges are non-refundable once an order has been dispatched.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) services for eligible orders within the UAE.

Please ensure that the recipient is available at the delivery address with the exact payment amount, where applicable.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your registered email address.

Customers can use the tracking details provided to monitor the status and progress of their shipment.

If you do not receive your tracking information within the expected processing period, please contact our support team.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

AuroDxB is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from:

  • Incorrect addresses
  • Incomplete addresses
  • Incorrect contact information
  • Unavailable recipients

If you notice an error in your shipping information, please contact us as soon as possible before your order is dispatched.

Delayed Deliveries

While we strive to meet all estimated delivery timelines, delays may occasionally occur due to:

  • High order volumes
  • Courier service interruptions
  • Public holidays
  • Severe weather conditions
  • Other circumstances beyond our control

In such cases, we appreciate your patience and will work with our shipping partners to provide updates whenever possible.

Lost or Missing Packages

If your order appears lost or has not arrived within a reasonable timeframe after shipment, please contact our customer support team.

We will coordinate with the courier service to investigate the shipment and assist in resolving the issue.

Customs, Duties, and Taxes

Since AuroDxB currently ships only within the UAE, customers will not be charged any customs duties or import fees for domestic orders.

Damaged Packages

If your package arrives visibly damaged, we recommend:

  • Taking photos of the package before opening it.
  • Inspecting the contents immediately.
  • Contacting our support team with photos and order details.

We will review the issue and provide assistance based on the circumstances.

Contact Us

If you have any questions regarding this Shipping Policy or your order, please contact us:

Email: auradxbteam@gmail.com

We aim to respond to customer inquiries as quickly as possible and provide the best shopping experience for all AuroDxB customers.

Thank you for choosing AuroDxB for your car accessories and automotive product needs in the UAE.